This article contains the following sections.įor more information about emergency calling, including information about emergency addresses and emergency call routing, information specific to countries, and information about network settings and network topology, see the following: For information about ERS providers, see Session Border Controllers certified for Direct Routing. In addition the administrator must configure connection to an Emergency Routing Service (ERS) provider (United States and Canada) OR configure the Session Border Controller (SBC) for an Emergency Location Identification Number (ELIN) application. The administrator must ensure that the PSTN gateway routing the emergency call has been configured to add location information to the outgoing INVITE (by setting the parameter PidfloSupported to True on the online PSTN gateway object. Microsoft Calling Plans and Operator Connect partners include dynamic emergency routing services for users in the United States and Canada.įor Direct Routing, however, additional configuration is required for routing emergency calls and possibly for partner connectivity. The ability to do automatic routing to the appropriate Public Safety Answering Point (PSAP) varies depending on the country of usage of the Teams user. When the Teams client makes an emergency call, the emergency location is conveyed to the PSTN network.

The match is performed in the following order with the first matched result being returned: If there's an LIS match – an emergency location from the network element the Teams client is connected to is returned to the Teams client. (For more information about policies, see Configure emergency policies). If there's a network settings site match – emergency calling policies are returned to the Teams client from that site.

The network administrator configures network settings and the LIS to create a network/emergency location map.ĭuring startup and periodically afterwards, or when a network connection is changed, the Teams client sends a location request that contains its network connectivity information to the network settings and the LIS. This data is then used by the emergency service provider to determine the appropriate Public Safety Answering Point (PSAP) and to route the call to that PSAP, which allows the PSAP dispatcher to obtain the caller's location.įor dynamic emergency calling, the following must occur: The Teams client includes location data as part of an emergency call. If there's a match, the LIS returns a location to the client. You’ll only have to do this once, if you have to do it at all.Dynamic emergency calling for Microsoft Calling Plans, Operator Connect, and Direct Routing provides the capability to configure and route emergency calls and notify security personnel based on the current location of the Teams client.īased on the network topology (network elements associated with emergency addresses) that the tenant administrator defines, the Teams client provides network connectivity information in a request to the Location Information Service (LIS). While this feature is live worldwide today, you may have to quit and restart Microsoft Teams to use it (I did). Here’s what a sample tab looks like with the DevTools open and an element selected:Īnd here’s what the DevTools window looks like for this tab: On MacOS, you open DevTools by clicking on the Microsoft Teams icon in the Dock: On Windows, you open DevTools via the Microsoft Teams icon in the desktop tray: To use it, first open up a tab (it also works with the bot signin action) so you have something to inspect with the DevTools. (If you don’t see “Developer Preview” on the About menu, it’s because you must have Allow sideloading of external apps enabled for the Office 365 tenant you are using, as described here.) Teams will restart in Developer Preview mode, and there will be a new command available. The feature is only available in the Developer Preview version of Microsoft Teams, which you access by clicking on your profile picture, then clicking on About > Developer Preview. There’s been an undocumented way to get to them since the earliest versions of the desktop client, but we’ve never exposed an official way…until today. Sometimes the only way to figure out what’s going on is to use the DevTools. While apps running in the web version of Teams and the desktop version of teams are almost exactly the same, there are some differences, particularly with respect to authentication. Many developers have asked us, “how can I get to the browser DevTools for my Microsoft Teams app when it’s running in the desktop client?” After all, when Teams is running in a browser, it’s easy: F12 (on Windows) or Command-Option-I (on MacOS).

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